Common problem Q&A
FAQ
Washing and maintenance
Q: After the newly purchased towel is washed for the first time, does the cotton lint fall off?
A: Towel fibers require soft touch, water absorption, and long and soft loops. Therefore, a little lint will be lost during the initial washing process of the new product, and a slight color water will be generated when the dark towel is first put into the water. It is normal; the most lint removal The quick way is to dry, but it may shrink the towel by 5%.
Q: Why does the cotton lint on the towel fall off easily?
A: In the spinning process of short fiber, all the short fibers are arranged neatly and twisted so that single fibers are gathered together to form yarns. After woven into towels, because the cotton fibers themselves are short Fiber, so in the whole yarn, there will be some slight hair loss during washing or use, but it does not affect the quality.
Q: How to wash pure cotton towels?
A: For non-white towels, please use non-chlorine-containing oxygen bleach, such as Kao Novelty Bright Bleach. For white towels, chlorine-containing chlorine-based bleach or non-chlorine-containing oxygen-based bleach can be used, such as Kao Novelty Bright Bleach. When washing, please flood the towel with water, use a weak washing speed and do not bag. After the washing process is repeated 2-3 times, the towel structure will stabilize. Remember not to wash with other clothes for the first three times~ so as not to fall off and stick to the clothes. It should be placed in a cool and ventilated place to dry without exposure to the sun.
Q: How to wash polyester fiber towels?
A: Polyester fiber will deform if it is overheated. Please do not iron it with an iron or expose it to the sun for too long. Suitable for various lotions and easy to dry.
Q: How to prevent bacteria from growing on towels?
A: First of all, the towel rack should be ventilated on the wall of the bathroom to dry it; secondly, after each use of the towel, you can rinse it with cold water, wring it out after cooling, and then hang it; because the warmth is easy to cause mold. Cold water can reduce the adhesion rate of mold to towels. The domestic high temperature and humidity, if you do not wash and dry daily, it is recommended to change the towel every 2 months to maintain hygiene.
Q: How to identify good MIT towels?
A: It is recognized that the MIT smile mark use certificate and the MIT Taiwan manufacturing plant certification have passed the inspection of the Textile Research Institute and meet the national CNS woven fabric standards.
Q: What depends on the price of towels?
A:
(1) Material: Cotton>Polyester>Gauze
(2) Weight: the heavier the weight, the more expensive
(3) Yarn count: The higher the count, the finer the yarn and the softer and more comfortable touch.
(4) Dyeing depth: dark reactive dyeing>light dyeing>no dyeing (desizing)
Towel selection principles
1. You sometimes buy towels or clothing that fade
＝＞＞＞ Choose non-fading textiles, the best way to avoid lightning is to avoid bright colors such as red, royal blue, and bright yellow
All towels of our company use Reactive Dye, so there is no fading problem
2. You sometimes buy or receive towels or clothing that feel bad
＝＞＞＞ Choose non-OE (Open End) yarn, at least carded yarn, preferably combed yarn
At least our company uses carding, so there will be no serious hair loss problems
3. If you stay in a hotel where you have traveled and stayed in Japan, you will find that the towel feel is better than that used by hotels of the same level in China
=>>> Choose finer yarn counts--at least 32 yarn counts.
The mainstream yarn used in our company is the same 32-count double-ply yarn as in Japan, and even 80 double-ply yarns are mass-produced. The advantage is that it has a good touch.
FAQ
Home Delivery Service
Q1: Free shipping threshold and freight calculation for home delivery service?
A: (1) For general merchandise with a single purchase of more than 3,000 yuan (inclusive), you can enjoy free shipping on home delivery. This official website, as well as Xiaopi, pchome personal stores, shopping malls, and Qimo auction supermarkets are free shipping for all over one thousand; foreign air shipping is subject to shipping charges. Remember not to wash with other clothes for the first three times~ so as not to fall off and stick to the clothes. It should be placed in a cool and ventilated place to dry without exposure to the sun.
Q2: Cooperating unit of home delivery service? Where is the scope of delivery?
A: The logistics is coordinated by Dayong Cargo, and the post office delivers to the Jin, Peng, and Malaysia areas. The current home delivery service area is the main island of Taiwan and the main island of Penghu, Kinmen and Matsu Wai islands. Export goods are delivered to domestic ports or terminal logistics warehouses.
Q3: How long does it usually take for home delivery?
A: After the spot goods are ordered online, they will be delivered within three to four days from the day of order, excluding Saturdays, Sundays and national holidays (for example: order on the same day, stock up tomorrow, and arrive the day after tomorrow). The goods will arrive in Huadong, Kenting, Kinmen, Matsu, and Penghu main island areas four to six days after the order is placed (the Penghu main island area will arrive in four days under normal weather).
Q4: Will the transportation move upstairs?
A: In the case of schools, administrative units, dormitories, or business premises (such as department stores, stores), the goods will only be delivered to the designated receiving and dispatching units. If it is Tootiancuo, it will only be delivered to the first floor. Thank you!
FAQ
After-sales service
Q: Can I go to the physical store to exchange or return the goods purchased online?
A: Due to the different sales channels between the online department and the physical stores, if you want to process a return or exchange, please leave a message at the original online shopping channel or contact our customer service at 0905-276-038.
Q: Can I return or exchange the goods I purchased online within seven days?
A: The photos of the products in this store are all real shots. If you want to return or exchange the products due to personal preference during the seven-day appreciation period, please keep the original items, keep the outer packaging in good condition, and pay the freight and send the products back and after-sales. Service order and invoice. If there is an error in the store shipment or the product is defective, please contact us and attach the product photo, we will deal with it as soon as possible!
Q: The order has exceeded the delivery time, why have I not received the goods?
A: Please call the customer service hotline 0905-276-038, contact us, we will check the flow of goods for you as soon as possible.
※Returns and exchanges cannot be processed in the following situations:
A:
(1) Custom order towels.
(2) Commodities that have been opened or that have been used, modified, or washed (for example, packaging tape or boxes are torn off). Because towels are personal products, due to hygiene considerations, returns cannot be processed.
(3) NG products and welfare products. At the time of sale, both buyers and sellers know that the product is a defective product, and the sold product will not be returned.